Legal
Refunds & cancellations
Last updated: 30 September 2026
In short: because ebooks are delivered instantly, you can't cancel once your download is available. But if a file is faulty, not as described or won't open, we'll fix it, replace it or refund you.
Your right to cancel
UK law normally gives consumers 14 days to cancel an online purchase. For digital content supplied immediately, this right ends once supply begins, provided you have given your express consent and acknowledged that you will lose the right to cancel. We ask for this consent at checkout. Supply begins when your download link is made available to you.
If you have not yet received your download link, for example because a crypto payment is still pending, you may cancel by contacting us and we will refund you in full.
Faulty or incorrect ebooks
If an ebook is corrupted, won't open, is missing content or is materially different from its description, please email bgbookslimited@gmail.com with your order email address and a short description of the issue. We will:
- Try to fix or replace the file, usually within two working days; and
- If we can't fix or replace it within a reasonable time, give you a full or partial refund.
Duplicate purchases
If you accidentally buy the same title twice, contact us within 14 days and we'll refund the duplicate.
How refunds are paid
- Card payments: refunded to the original card via our payment provider. Your bank may take 5 to 10 working days to show the credit.
- Crypto payments: we refund the GBP value of your order at the time of purchase, in the cryptocurrency you paid with, to a wallet address you confirm to us in writing. Network fees for the refund are covered by us.
We aim to process approved refunds within 14 days.
Contact
BG Books Limited, 13 Purbeck Court, De Moulham Road, Swanage, BH19 1PA. Email bgbookslimited@gmail.com.